Refund policy & Cancellation Policy

• Customers can cancel their order for a full refund within 2 hours of placing it. Because we pack and dispatch premium items quickly to maintain freshness, we cannot accept standard cancellations after this brief window.

• To request a valid cancellation, customers must contact us immediately via our official email support@arasi.in or call our customer care support[+919080357052]. Requests made via social media comments or direct messages will not be processed.

• For valid cancellations made within the 2-hour window, a minor payment gateway processing fee (typically 2% to 3%) may be deducted from the total refund amount, depending on the payment partner’s terms.

• We reserve the right to cancel any order from our side due to unexpected stock unavailability, quality control failure during packing, or logistics restrictions in the delivery pin code. In such cases, a 100% full refund is issued instantly.

• If a customer refuses to accept the parcel at their doorstep during delivery, it will be treated as a forced cancellation. Because food items cannot be re-sold after transit stress, no refund will be issued for rejected deliveries.

• We do not issue refunds for product spoilage caused by improper storage after delivery. Premium nuts, dates, and spices must be kept in cool, dry, airtight containers, or refrigerated where appropriate.

• Once a refund claim is verified and approved by our quality team, the money will be credited back to the original payment method (UPI, Net Banking, or Credit/Debit card) within 5 to 7 business days.